William S. Himmelstoss

HealthPlan Services, Tampa, Florida

Integrate quoting system with salesforce.com CRM. SOAP, XML.
Maintain employee and employer portal. DHTML, PHP, script.aculo.us, prototype, javascript, MySQL, DB2
Develop enhancements for internal customer service system. DHTML, PHP, Javascript, CSS
Develop and maintain middle- and back-end class libraries. PHP, script.aculo.us, prototype, AJAX, MySQL, DB2
Follow revision control and change management procedures using Serena PVCS/ChangeMan and Serena Dimensions.
Assist in maintenance of Solaris web servers running Apache and Tomcat

Walt Disney World, Co., Lake Buena Vista, Florida

Test and make recommendations for improvements to the local monitoring control unit software currently under development for the monorail fleet.

Develop data acquisition application for front-line cast which tracks ride vehicle breakdowns and hourly vehicle counts. (PHP, MySQL, MS Access)

Provide world-class service to our Guests while following the seven guest service guidelines.

Hewlett-Packard/VeriFone, Clearwater, Florida

Maintain and develop enhancements for the "Fuel" segment of the point-of-sale software which runs on VeriFone's Ruby SuperStation. The Ruby is the primary workstation which interfaces with and controls all of the peripherals and networks in a filling station/convenience store. (pumps, pay-at-pump terminals, car wash, credit authorization networks, VSAT, etc.) Also developed some web-based utilities for use with the International team.

• "Portal." Front page for international development team. HTML, PHP, MySQL, Apache, Windows NT, javascript, perl.
• Integration Testing. Web-based utility to track issues during informal testing, prior to release to quality assurance. HTML, PHP, MySQL, Apache, Windows NT, javascript, perl.
• Base Changes. Web-based utility to research and annotate change requests. HTML, PHP, MySQL, Apache, Windows NT, javascript, perl.
• SHCPAK. Shell Canada C/Store application. C, Rational ClearCase (version control), Rational ClearQuest (defect tracking).
• GEMPAK. Generic "base" C/Store application. C, Rational ClearCase, ClearQuest.

Orlando Utilities Commission, Orlando, Florida

Design and test reports. Gather and analyze requirements for new projects. Develop, install, and maintain client applications. Provide training and support for client applications.

• Design and implement CIS to OneWorld general ledger interface. PL/SQL, Pro*C, C, Oracle
• OUCReports. OUCs Enterprise-wide client ad-hoc report tool for CIS, PETS. PowerBuilder.
• Design and maintain SQL reports which run in computer operations for CIS. HP-UX, Bourne shell, Oracle, Pro*C, C.

Resource Technology Concepts, Longwood, Florida

Assigned to Harland Corp., Orlando, Florida. Marketing Software Division.

• Design and test reports. Identify bugs and needed features in the reporting module. Piparti Pro.
• Modify and enhance the reporting module. Borland Delphi, Windows 95/NT.

Chep USA, Orlando, Florida

Analyze requirements for new projects. Maintain existing client applications. Evaluate and recommend tools for Windows development.

• Maintained and developed enhancements for ChepInfo, a pallet-accounting system given to Cheps clients to track pallet rentals. Clipper 87, MS-DOS.

AT&T Universal Card Services, Jacksonville, Florida

Gather and analyze requirements for new projects. Develop, install, and maintain client applications. Provide training and Help Desk support for client applications. Primary member of Rapid Solutions development team, for emergency projects. Make recommendations for hardware and software purchases.

• Business Card. Creates and approves business credit card accounts in customer service system. After approval, provides account defaults for individual cards. Visual C++, Windows.
• Automated Chargeback System. Resolves over 95% of Universal Cards billing disputes by analyzing the dispute database, cardholder letters, and referrals from associates in the Claims department. Saves nearly $1 million in FTE annually. Borland C, Borland Pascal, MS-DOS, Windows.
• Texcis. Retrieves and prints duplicate statements from COLD storage system based on requests from customers by VRU, Telephone and Claims department associates, and data entry. Borland Pascal, Delphi, Windows, Oracle.
• Ticketing. As sales drafts are received from MasterCOM and VisaNet by the imaging system, marks them as received in the customer service system. Borland Pascal, MS-DOS.
• APR Reversion. Monitors cardholder accounts for promotional or employee annual percentage rate changes. Adjusts accrued finance charges, annual percentage rates, and annual fees. Borland Pascal, Windows.
• TSAPI. A collection of class and function libraries for automating the connection, authentication, and interaction with a mainframe via an SAA or TN3270 gateway. Borland C++, Visual C++, Borland Pascal.
• Developed and/or maintained several other systems including Monthly Book-close Reports, Journal Entry generator, Under20 Write-off, Exhibit E/ICA-3 reports, Dispute Database Weekly Reports. Borland Pascal, FoxPro, Borland C++, Oracle.
• Administer two UNIX SVR4 servers for the Contacter Survey team, an outbound telephones group of about 30 associates.
• Installed and administered PC Developments intranet web server on Linux.
• Administer PC Developments testing Oracle database server on Windows NT.
• Assisted in the development of a new enterprise-wide Windows NT network.

Additional Experience

• SmartDyn. A freeware client program for online dynamic DNS systems. Visual C++, Windows 95/NT.
• Installed and maintain a home-based Windows NT/UNIX network.
• HTML, 3270 terminal emulators, basic Ethernet and TCP/IP networking

Training

• Solaris 2.x Administration (SunService)
• Effective Graphical User Interface Design (Human Factors International)
• Data Requirements, Analysis, and Modeling (AT&T Technical Training)
• Novell Netware 3.11 System Manager (Applied Technology Center)